If for any reason you are not completely satisfied with your Joli purchase you may return the purchased products within thirty (30) days of the delivery. Please note that any promotional products, such as free samples and gift with purchases, must also be returned. We will be to credit your account for the amount of the purchase within 15 days after receiving . Retuned products must be unopened and unused.

To return merchandise to jolicanada.com, please follow these easy steps:
Step 1 : Send a email to hello@jolicanada.com to with your name and order number

Pack the items along with a copy of your invoice.
Step 2 : Returns must be prepaid; please note return shipping fees are not refundable. Please return to:
2078 W.Broadway, Vancouver, BC, Canada V6J 1Z4

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@isov.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@jolicanada.com and send your item to:

2078 W.Broadway, Vancouver, BC, Canada V6J 1Z4

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:

2078 W.Broadway, Vancouver, BC, Canada V6J 1Z4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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